What Our Customers Are Saying
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Kym Borgman, Carson City, NV
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Matt made me comfortable as soon as I walked in the door. He said, "If you have any questions, I'll be right here." That was great because I hate being followed when I look around, and Matt let me look around by myself. Sam made the transaction go smoothly, and answered the questions I had about wiring the money over to get my dream bike. Nick in the parts department helped me get all my accessories and he wasn't trying to get me to buy the most expensive items he picked what was right for me. I want to thank these three amigos for making this a five-star establishment. This was the best experience I've ever had at a dealership. Matt, I want to give a big thanks for loading up the bike and tying it down on the back of my truck. Excellent job it made it all the way home. The whole staff was great.
Robert , San Jose, CA -
Great service with a knowledgeable staff!
Mandy , Pewaukee, WI -
Great place to do business! Very helpful, and even gave me a Military Veteran's discount.
Dick H -
Terrific service center! Harry in service was friendly, courteous, and very knowledgeable. He went out of his way to make sure we felt special and validated. He was very thorough and explained everything in full detail. The facility is clean and the products are reasonable. I will be back!
Warren M -
A lot of places will drop you like a bad habit once the sale is done, but that's not the way these guys work. I've purchased many new vehicles over the last 20+ years and this has been the best experience I've had by far.
Josh J -
We were stranded on Hwy. 50 with a blown rear tire. These guys came and got us and had us back on the road. Couldn't have been more pleased with our experience. Many thanks to the staff.
Terry A -
Since purchasing the ATV, I've had it in for regular service a couple times. Ben (in service) is a straight shooter as well. I'm a bit of a pain in the rear when it comes to this sort of thing. I ask a lot of questions because I've learned over the years that a lot of business like to hike up prices and charge you for things that you didn't need. There was no BS from Ben. He explained everything to me in detail, in a professional manner, and most importantly, he was honest.
-Anonymous -
We would just like to thank you guys for everything you have done for us over the years. Of all the sponsors we have had, you guys have always been the most dependable. We always know we can count on Nick and Terry to hook us up. Thanks for everything.
Mike and Katie , Gardnerville, NV -
I am a regular shopper at Michael's in Oakville. The staff at this location are always helpful and friendly. Keep up the good work.
Claudette , Oakville, ON -
I rode to the Carson City area from Ft. Collins, CO, and experienced a rear flat tire on my Honda Spirit due to a dry wall screw. I called MCW and Steve Dey told me they could work me in sometime that day. The friend I was visiting took me to MCW and I dropped off the bike and before we finished breakfast, Steve called and told me it was ready to pick up. Service couldn't have been quicker or better.
Eddie , Ft Collins, CO -
Hey guys, I would just like to say what a machine you guys sold me. The Kawi ZX 10R is the best machine I have ever been on. I really didn't know what I was buying at the time. Here I am sitting on a CBR 1000 and Matt came up to me and said, "Ready to get it?" I was not sure. I asked him if he could pick any one of these which one would it be. He said that for a guy with my frame, the ZX10R would be a good fit. I didn't even know Kawi was back in the super bike game yet. After a full day of thinking "Yes, no, yes, no, yes...but my wife is going to kill me," I had decided. He had it ready by lunch time, along with a new MCW shirt and an X Eleven helmet that Terry in parts recommended. Matt was so easy to work with. Terry and Nick in parts are great, and the hot rod who answers the phone tops off a great experience. I received the same great service with both quads I bought. I am a customer for life!
Carl , Minden, NV -
I got a new KLR 650 after years of not riding. Each employee I spoke with made sure to take the time to answer all the questions I had and made sure I was comfortable before I rode out the door. That kind of customer care will guarantee future sales from me and a good referral to anyone I know who wants a new bike!
Donald , Stagecoach, NEVADA -
I've been dealing with the staff at MCW for years now, and the level of customer service is outstanding. It's great to go in for what I need and be treated like "one of the family." I've dealt with many other dealerships in the past, and though MCW has grown and continues to grow over the years, it's nice to see that they have kept the "family" attitude. After all, it's all about riding, isn't it? Many thanks to all the staff at MCW (especially Mom, who isn't seen much, but keeps them all in line).
P , Hawthorne, NV
Terry made me feel comfortable with the purchase performing a walk around the RZR educating me on what I had purchased.
Tammy and Jon made me feel like family making sure I received some accessories from a Polaris coupon.
Things were not quite right with the coupon, Tammy made sure everything would work the way they were suppose to. I wish everyone had ethics like Tammy, I never had to worry with this lady helping me!
I could not ask for better people to help me with the BEST TOY I ever purchased!!!! Thank you,